Departments ... Billing and Collection
You may pay your water bill in the Town Hall office or use the convenient drive-up window during business hours. After hours, you may use the deposit box provided.
Water bills are sent out at the beginning of each month. Payment is due on or before the 15th of the month. A late fee of $10 will apply for payments received after the 15th.
If not paid by the 25th, water will be cut off. A reconnection fee (in addition to the amount due) will be charged before water service is resumed.
A deposit fee must be paid for any new water service account.
Water/Sewer Rates, Fees, Reports and Policies
To access the following important information, please go to Water and Sewer page:
Water/Sewer Adjustment Policy
Water Rates 2015-16
Sewer Rates 2015-16
Water and Sewer Taps, Misc. Fees 2015-2016
2014 Annual Drinking Water Quality Report
2013 Annual Drinking Water Quality Report
2012 Annual Drinking Water Quality Report
Office Staff Debbie Cox, Bebe Gaddy, Jilla Gathings, and Donna Liles
Problems? Questions? Comments?
Please call Town Hall at 704-694-5171.
Is your water bill higher than normal?
With everything costing more these days, try to find the reason for possible extra water use.
• Look in your yard for wet area or very green grass – pipe in yard may have leak.
• Where is your hot water heater located? Is it in a closet or under the house where you might not notice leakage? A leaking hot water heater can also cause your electric bill to jump.
• Check your inside faucets for drips or leaks. Depending on how fast the drip is this can add to your water usage.
• Do you have and outside faucet/spigot? Is it off tightly or is it dripping?
• Do you suspect someone may be using your water from the outside? There locks for such problems – available at the hardware store.
• Does your toilet run when you are not flushing or perhaps take longer to fill up the tank? Sometimes you won’t hear any noise from the toilet but will see water movement in bowl. A running toilet can use a lot of water without you realizing how much that it adds up. You don’t always see water on the floor from this leakage because it goes down your toilet bowl. If you are on sewer, this can also add a lot to your bill.
Think you have a water leak?
If you think you may have a water leak, the water department can check your meter to see if it shows usage when you think everything is off in the house. If the water meter is running but no water is turned on, then you may have leak.
If you suspect a water leak, the first thing we ask is to have the customer check their toilet for a possible problem by using our free dye tablets available at Town Hall. You place a blue tablet in the tank for at least 3 hours preferably overnight and it turns tank water blue. Make sure your hands are dry or the tablet will dye your fingers. If your bowl water turns blue and you did not flush, this means your tank is leaking. It may be as simple as needing new toilet tank pieces.
It is a lot cheaper to fix this problem than let it continue to cost you additional water/ sewer fees. Sometimes it may take more than 1 time to catch a toilet running with dye tablets. If this is the problem, you need to repair as soon as possible. Toilet leakage generally gets worse over time. Shaking the handle is not fixing the problem – that is temporarily stopping the usage. If you cannot find your water leak source, you may need a plumber to check for possible problem. They will advise you on how to correct water leak.
When you discover the location of the leakage, repairing is your only option to stop high water bills. Repairs are your responsibly or your landlord’s if you rent but you must let them know of the problem. If you do not have a leak, try to see where you use so much water. You can read your meter daily to track where your most usage comes from. Then see what you doing at the time to cause that usage – it may be something as simple as taking too long of a shower, filling a pool, washing cars, watering a garden/grass or pressure washing.